Address: 1902 S Hackberry St, San Antonio, TX 78210
Hours:
| Wednesday | 11AM–8:30PM |
| Thursday | 11AM–8:30PM |
| Friday | 11AM–9:30PM |
| Saturday
(New Year's Eve)
| 11AM–9:30PM
Hours might differ
|
| Sunday
(New Year's Day)
| 11AM–8:30PM
Hours might differ
|
| Monday
(New Year's Day (Observed))
| 11AM–8:30PM
Hours might differ
|
| Tuesday | 11AM–8:30PM |
My family took me to this restaurant for Mother's Day.
First off let me say they had a select menu for that day only which is fine.
It was very crowed, as to be expected on a holiday such as Mother's Day.
We waited in the front foyer where it was very crowed and disorganized and were pushed too and fro. Finally a wait staff asked us how many in our party. There were only 3 of us. We were told it would be a few minutes. Again which is understandable due to it being a holiday we expected to wait. But there was no room to sit or stand to wait and everyone was pushing and shoving. Not very calm environment.
We eventually were seated at a back area which was not very crowed and fairly calm. It was spacious and lots of room. However, we were sat at a very small table and there were 3 of us. My husband is 6'5" alone and needs leg room. There were plenty of tables that we could have been placed at that were not filled the entire time we were there.
The seats and tables are large picnic bench style seating and not easy to get in and out of for anyone who may be handicapped or has a difficult time sliding into and around bench style seating.
The Menu is brought around on a large board that stands up and leans on the table across from you. This is very unsafe. I had to get up to use the restroom at one point and on the way back almost took a nose dive trying to scoot around people and the signs. If you have a bad back forget it! I could barely move by the time we left the seats are so hard and uncomfortable
The meat choices available were Steak, Burger, or Shrimp. There were not very many sides either and the prices were high for the portions they were serving. Keep in mind this is a barbecue restaurant and thus is being compared to other such barbecue family style restaurants.
When the food came we felt like we had been robbed. The food was OK, the salad was OK, there was not a choice for dressings, the portions we received were small and the food was warm at best.
This pic is from the website. The potatoes and all were brought out on the same plate as the steak and out potatoes were 1/2 that size and the steak was very thin and small. The rolls seemed to not be all the way cooked.
We were so hungry by the time the food arrived, we ate anyway and we wanted to make the best of the wonderful holiday that the hubby and son took the time out to make possible. So we made due.
This is about how my sons fries looked, they were dry and cold and his steak was very thin and dry. This pic is from the web.
My husband noticed about 5 minutes after he finished his drink that we no longer saw the waitress. Mind you is was no longer busy and folks had started clearing out a bit.
10 more minutes passed and our wait staff was nowhere to be found. We asked the bus person to please fill our drinks and if he could find our waitress we would like to pay our check. He was kind and brought everyone drinks and said he told the waitress.
20 minutes later no one came back to our table we saw no waitstaff, only bar staff at the little bar inside our area.
We went up to the bar and inquired about our check and they said they don't know about checks because they only work the bar. My husband was really upset by now and went to the bar in the main area which has the check out register as well. He was told after 10 minutes that the wait staff had an emergency and went home.
"OK so no one was told or used common sense enough to check on her tables? You just let the customers fend for themselves, we sat there waiting for our sodas, or check and no one bothered to check on us. We asked other staff and they stated it basically was not their problem. We asked 2 other waitresses to assist us and no one bothered to do ANYTHING. "
"I am sorry sir, would you like to pay your check?"
My husband, "Yes please do you have a check for us?"
He paid the check while all 3 of us stood there feeling let down and irritated and robbed by the money we spent there and NO ONE even apologized or tried to make our experience there better.
We will NEVER go back to this restaurant.
If you have questions or comments please leave them below. Mind you this is not the first time I have been here, it will be our last. My son referrs it to the gross place where the seats hurt my butt. LOL
